Exchange and Return Policy

Thanks to all customers for following these instructions.

Exchange of unused goods is possible up to 60 days!
If, for any reason, you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange) Only additional extra shipping charges will apply. 
Please put the goods in original condition into the package, as well as the invoice or its copy (or order number) and the completed form for exchanging the goods. Exchange is possible for any goods of the same or higher value, with the exception of cosmetics. If you are not sure about the choice, contact us via email below and we will be happy to help you.

In order to exchange/return products must be:

  • In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
  • Odor-Free (Any odors on the product will render the product ineligible for exchange).
  • Item(s) must be returned within 10 days of receiving the original order.
  • Products must not be: On sale or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.

We accept returns on all eligible products (see above). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 25% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, any balance remaining will be refunded to the credit card submitted with your original order or to your PayPal account.
Send the goods in their original condition to the address below. Attach the completed form and invoice to the package.

Shipping information
Sibirska 55
62100 Brno
Czech Republic (EU)

You can ship by regular USPS, or any cheap service in your country.

And very important is to declare value of the parcel (on the declaration sticker on a parcel) within $15 NOT more, and mark as "EXCHANGE / RETURN" (because it's just exchange / return, so it has no customs import value, so there is no need for long customs procedure in EU and there will be no extra cost for import fee if you mark it just $15 and not more).

In case you have any further questions please contact us via email